Privacy Policy

What Information We Collect

When you create a w5777 account or play with us, we collect information to verify your identity, process deposits and withdrawals, and deliver a safe gaming experience. We collect only what's necessary—nothing more.

Account Registration

During sign-up, you provide your name, email address, phone number, date of birth, and residential address. We ask for these details to confirm you're 18 or older and to comply with Bangladesh financial regulations. Your username and password are encrypted immediately upon submission.

Payment & KYC Information

To process your first withdrawal, we require identity verification. You'll submit a copy of your National ID Card, Passport, or Driving Licence. We also collect transaction history—deposit amounts, payment methods used, withdrawal requests—to detect fraud and prevent money laundering. This information is stored securely and reviewed within 24 hours.

Gameplay & Device Data

We record your game choices, bet sizes, and session timestamps to personalise your experience and identify problem gambling patterns. We also log your device type, operating system, IP address, and browser to protect your account from unauthorised access and analyse traffic trends.

Communications

When you contact w5777 support, we keep a record of your messages, emails, and live chat conversations. These records help our team resolve issues faster and improve our customer service. Support conversations are never shared with third parties without your consent.

How w5777 Uses Your Data

Your data powers a fair, responsible, and secure gambling platform. Here's exactly how we use it:

Account Management & Compliance

We use your personal information to set up and manage your w5777 account, process your payments through bKash, Nagad, Rocket, Bank Transfer, and Upay, and verify your identity as required by Bangladesh gaming law. Your KYC documents are reviewed to ensure you're a genuine player and to prevent account takeover.

Fraud Prevention

We analyse your login patterns, betting behaviour, and device information to detect suspicious activity. If we spot an unusual deposit or withdrawal, we may request additional verification. This protects your funds and keeps w5777 secure for all players.

Responsible Gaming

Your gameplay data helps us identify players who may be gambling beyond their means. If we notice rapid bet increases or frequent all-in plays, we may send you a reminder about our deposit limits and self-exclusion tools. We never use this data to push you to spend more.

Marketing & Promotions

With your permission, we'll email you about new games, seasonal bonuses, and VIP tier upgrades. You can opt out of these emails anytime—just click "Unsubscribe" or reply to [email protected]. Marketing emails are never mandatory.

Service Improvement

We analyse aggregated, anonymous gameplay data to improve game performance, fix bugs, and add features you want. This analysis never identifies you personally.

Data Security & Encryption

w5777 treats your data as our most valuable asset. We use industry-standard SSL encryption (256-bit TLS) to protect all data in transit between your device and our servers. Your password is hashed and salted—we never store it in plain text and cannot read it even if we tried.

Our data centres are located in secure, climate-controlled facilities with restricted physical access. Backups are encrypted and stored geographically apart from live systems. If a breach ever occurs, we're legally required to notify you within 72 hours.

Cookies and Tracking

w5777 uses cookies to remember your login session, language preference, and game history. These are "first-party" cookies set only by w5777—not by advertisers. Most cookies expire when you log out; session cookies help you stay logged in across page refreshes.

What We Don't Do

• We don't use third-party tracking pixels to follow you across other websites.
• We don't sell your browsing data to ad networks.
• We don't use your data to build a profile for targeted ads outside w5777.

You can disable cookies in your browser settings, but w5777 may not function normally. We do not honour "Do Not Track" signals, as they are not legally binding—but we respect your privacy choices regardless.

How Long We Store Your Information

We keep your data only as long as needed. Here's our retention schedule:

• Active accounts: Personal data retained for the life of your account.
• Closed accounts: Data kept for 7 years to comply with Bangladesh financial reporting rules.
• KYC documents: Stored for 5 years after final withdrawal.
• Marketing emails: Deleted upon unsubscribe or after 2 years of inactivity.
• Live chat logs: Archived for 2 years, then deleted.
• Payment records: Retained for 10 years for tax and anti-money-laundering purposes.

Once retention periods expire, data is securely destroyed using military-grade encryption deletion. You can request early deletion of your account by contacting [email protected]; we will remove most personal data within 30 days, except where legally required to keep it.

Your Rights & Control

You have rights over your data. Under Bangladesh data protection principles, you can:

Access & Portability

Request a copy of all your personal data we hold. Email [email protected] with "Data Access Request" in the subject line. We'll send you a machine-readable file (JSON or CSV) within 14 days, at no cost.

Correction

If your name, phone, or address is wrong, log into your w5777 account and update it in Settings. For verified KYC data, contact support to request a correction; we'll re-verify within 24 hours.

Deletion

You can request account closure and data deletion anytime. Note: we must keep transaction records for 7 years for legal compliance, but we'll anonymise personal identifiers. Submit deletion requests to [email protected].

Marketing Opt-Out

Unsubscribe from promotional emails by clicking the link at the bottom of any email, or reply with "STOP" to [email protected]. We'll honour your request within 24 hours.

Sharing with Third Parties

w5777 does not sell your data. We share information only where necessary and always with strict confidentiality agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, and banks receive only transaction details needed to process deposits and withdrawals. They follow Bangladesh Reserve Bank standards.
• Game providers: Habanero, Ezugi, JDB, FA Chai, and CQ9 receive anonymised gameplay data (no personal IDs) to deliver games and prevent cheating.
• Compliance & Legal: Authorities may request your data if required by law. We will notify you of such requests unless legally prohibited.
• Customer support tools: Zendesk and similar platforms host our support tickets. These vendors are vetted for data security.

We do not share data with advertisers, data brokers, or marketing firms for profiling. All third parties sign data processing agreements promising to protect your privacy.

Questions? Get in Touch

If you have questions about your data, this privacy policy, or how w5777 handles your information, contact us:

This privacy policy was last updated on 2 November 2026. We may update it if our practices change or Bangladesh data protection laws evolve. We'll notify you of major changes via email.